EdealsPro offers free shipping as part of the agreed purchase price of the product (can change
without notice). EdealsPro shall not be liable for failure or delay in shipping. EdealsPro will, to the
best of their ability, provide the Customer with products as timely as possible. EdealsPro will ship
equipment via courier of our choice (most times UPS or USPS), in order to minimize risk of
transportation damage. EdealsPro will not be liable should the Customer specify an alternative
carrier and equipment is damaged. However, Customer will be responsible for payment, the full
purchase price as agreed. EdealsPro will arrange shipping from shipping point to Customer’s dock or
normal ground level receiving entrance, within the U.S. only. EdealsPro will only ship to the address
on the loan application. Movement of equipment within Customer’s facility will be the responsibility of
the Customer.
Damage that occurs in shipment is the responsibility of the shipping agent. If damage occurs in shipment
from EdealsPro to you, it is EdealsPros responsibility to place a claim with the courier/shipping
agent. If damage occurs in shipment from you to EdealsPro, it is your responsibility to place a claim
with the courier/shipping agent. Both parties will provide each other with such assistance as may
reasonably be necessary to recover damage claims from the courier/shipping agent.
If your tracking information shows delivered but you are claiming non-receipt of the merchandise,
please check with your neighbors or members of your household before contacting us. If you are still not
able to locate your order, EdealsPro will need to file a shipping claim with the shipping agent. All
shipping claims must also be reported within 24 hours. If you report ‘non-receipt’ of merchandise after
the 24 hour window, we may not be able to file a shipping claim. Once we obtain the necessary
information, we will file a shipping claim on your behalf. In some cases, shipping claims may take 5-10
business days to complete.